We want you to be thrilled with your purchase from Keepsake Favors!

• If, when you receive your order, it is not 100% free from defects in materials and workmanship, you may return it in new condition and its original packaging for a prompt credit, exchange, or full refund.
• Allowable returns for any reason other than defects are subject to restocking fees.
• Returns must receive prior authorization, so please contact us for approval.
• All returns or exchanges must be made within 30 days of receipt.
• Shipping is not refundable.
• Personalized items, all food items, or customized orders are not returnable unless damaged in shipping.
• Cancellations must be made within 24 hours of placing your order.